Shipping Policy

How will the purchased artwork be shipped?

Each item is shipped individually straight from the artist, so shipping methods may vary based on their preferences. We collaborate closely with our artists to ensure that every piece is dispatched to meet our high standards. Below, you’ll find three different shipping methods detailing how your artwork will be sent.

cardboard box

This item will be sent flat in a durable cardboard box for optimal protection. Rest assured; your artwork will be carefully packaged with sufficient support to ensure its safety during transit from the artist’s studio to your doorstep.

A crate

This item will be shipped in a wooden crate designed for optimal protection. Large artworks are packed in a robust crate specifically constructed for international shipping. Inside, you’ll find packaging materials that adhere to our stringent standards, ensuring the artwork is securely held in place throughout its journey, and the crate will be tightly sealed.

A tube

This item will be delivered rolled in a durable, dent-resistant tube. This shipping method is particularly safe for larger pieces and also helps reduce shipping costs. Rolled artworks can be easily stretched and framed by a local professional upon arrival. It is recommended right after delivery to take all works on paper straight to your framer for careful unrolling.

What is expected after the purchase is completed?

After the purchase is completed and payment process is accepted, the buyer will receive an Order Confirmation email.

Based on the type of product purchased; a shipping notification email will be received. All shipments are scheduled with Door-to-Door Delivery Service unless otherwise stated.

What is Door-to-Door Delivery Service?

  • Product will be picked up from origin point
  • It will be transported to the buyer’s delivery address
  • It will be delivered to the buyer’s front door/front lobby, or agreed on location
    NOTE: This service does not include unpackaging, removal of packaging materials, or installation

How can I track my shipment?

For the most precise and up-to-date tracking information regarding your package, we highly recommend visiting the shipping carrier’s official website to track your order directly.

To find out which carrier is responsible for delivering your artwork, simply refer to the shipping confirmation email we sent you.

Within this email, you’ll find a clickable link that will take you to a dedicated tracking page for your order. This page will provide you with the carrier’s name as well as your unique tracking number. Once you have this number, you can copy it and paste it into the carrier’s website to see the latest updates on your package’s journey.

If you encounter any issues or have further questions about the status of your order, don’t hesitate to contact our Customer Support team. When reaching out, please include your order number in the subject line to help us assist you more efficiently.

Cancellation and Refund Policy

Cancelling Original Orders
All collectors/buyers have the right to cancel their order of an Original artwork within 2 days of successful processing of payment, before starting the shipment process.

Cancelling Open Edition Print Orders
If you’ve placed an order for an open edition print, please be aware that production begins as soon as your payment is successfully processed. If you need to cancel your order, we may not be able to do so once production has started, and we also cannot make any changes to the order at that point.

If you wish to cancel shortly after making your purchase or if you accidentally placed the order, please reach out via our contact form, and we’ll let you know if we can accommodate your cancellation request.

Final Sale Items
Collections on sale, Limited Edition, Open Edition artworks, print orders, and eGift Cards are FINAL SALE and are not eligible for cancellation.