Payment Methods
1- Benefit
2- Visa
3- Mastercard
Shipping
All purchased artwork is shipped individually directly from the artist, using various methods tailored to ensure optimal protection. You can expect an Order Confirmation email after your purchase, followed by a shipping notification based on the product type. For tracking, refer to the shipping confirmation email for carrier details and your unique tracking number.
How will the purchased artwork be shipped?
Each item is shipped individually straight from the artist, so shipping methods may vary based on their preferences. We collaborate closely with our artists to ensure that every piece is dispatched to meet our high standards. Below, you’ll find three different shipping methods detailing how your artwork will be sent.
cardboard box
This item will be sent flat in a durable cardboard box for optimal protection. Rest assured; your artwork will be carefully packaged with sufficient support to ensure its safety during transit from the artist’s studio to your doorstep.
A crate
This item will be shipped in a wooden crate designed for optimal protection. Large artworks are packed in a robust crate specifically constructed for international shipping. Inside, you’ll find packaging materials that adhere to our stringent standards, ensuring the artwork is securely held in place throughout its journey, and the crate will be tightly sealed.
A tube
This item will be delivered rolled in a durable, dent-resistant tube. This shipping method is particularly safe for larger pieces and also helps reduce shipping costs. Rolled artworks can be easily stretched and framed by a local professional upon arrival. It is recommended right after delivery to take all works on paper straight to your framer for careful unrolling.
What is expected after the purchase is completed?
After the purchase is completed and payment process is accepted, the buyer will receive an Order Confirmation email.
Based on the type of product purchased; a shipping notification email will be received. All shipments are scheduled with Door-to-Door Delivery Service unless otherwise stated.
What is Door-to-Door Delivery Service?
- Product will be picked up from origin point
- It will be transported to the buyer’s delivery address
- It will be delivered to the buyer’s front door/front lobby, or agreed on location
NOTE: This service does not include unpackaging, removal of packaging materials, or installation
How can I track my shipment?
For the most precise and up-to-date tracking information regarding your package, we highly recommend visiting the shipping carrier’s official website to track your order directly.
To find out which carrier is responsible for delivering your artwork, simply refer to the shipping confirmation email we sent you.
Within this email, you’ll find a clickable link that will take you to a dedicated tracking page for your order. This page will provide you with the carrier’s name as well as your unique tracking number. Once you have this number, you can copy it and paste it into the carrier’s website to see the latest updates on your package’s journey.
If you encounter any issues or have further questions about the status of your order, don’t hesitate to contact our Customer Support team. When reaching out, please include your order number in the subject line to help us assist you more efficiently.
Terms & Conditions
At Nadine Gallery, we celebrate creativity and originality. Only artworks created by you are eligible for submission. Once accepted, your artwork must remain available for sale, and you’re responsible for its condition and presentation. Our team will manage marketing, while you handle shipping upon sale. Familiarize yourself with our guidelines to ensure compliance.
Artist Submission Guidelines
- Originality and Authorship
We value and celebrate creativity! Only artworks that you have personally created are eligible for submission to the Nadine Gallery website. By submitting your work, you affirm that it is your original creation, and you hold all necessary rights and permissions to share and sell it.
- Availability and Listing
Once your artwork is accepted by Nadine Gallery, it must remain physically available for sale until you choose to deactivate your account. During the term of your active account, your artwork will remain listed for sale, unless it is sold or removed by the gallery. Artwork cannot be deactivated or removed from the website prior to a sale unless your account is deactivated.
- Condition and Presentation
All submitted artworks must be in excellent condition and suitable for sale. It is your responsibility to ensure that your artwork is properly presented and ready for sale, including accurate descriptions, high-quality images, and any required certifications or documentation. Your artwork should remain in saleable condition throughout the duration of your active account.
- Copyright and Legal Compliance
You are solely responsible for ensuring that your artwork is free from any copyright, trademark, or contractual obligations that could hinder its sale or distribution. By submitting your artwork, you guarantee that it does not infringe on the intellectual property rights of any third party and that you have the right to sell it.
- Marketing and Sales Management
Nadine Gallery will manage the marketing and sales efforts of your artwork. Our team of curators will decide which pieces are featured on the website, based on alignment with our aesthetic vision, the quality of the work, and other relevant criteria. While we strive to showcase all submissions, not all artworks may be selected for immediate promotion.
- Shipping and Delivery Responsibilities
Once an artwork is sold, it is the artist’s responsibility to handle the shipping and delivery to the buyer at their own expense. Artists are required to package and ship the artwork in a timely and secure manner. Nadine Gallery may provide assistance in accessing competitive shipping rates or offer guidance on international shipping requirements based on the destination country’s regulations. Artists must ensure compliance with local and international shipping laws, including taxes, customs duties, and import/export restrictions.
- Curatorial Discretion and Artwork Selection
Nadine Gallery reserves the right to curate the collection based on its vision and artistic standards. Our curators will review and select artworks that align with our gallery’s brand and mission. This includes ensuring that submissions adhere to our website’s policy of prohibited content, which includes but is not limited to: explicit material, plagiarized works, and anything that violates our ethical guidelines. We aim to maintain a high-quality and cohesive collection that reflects the gallery’s standards.
- Guidelines and Compliance
All submitted artworks must meet Nadine Gallery’s submission guidelines, which include but are not limited to: proper image resolution, accurate descriptions, and appropriate categorization. The curatorial team reserves the right to reject any submissions that do not meet these guidelines or do not align with our gallery’s policies. Artists are encouraged to familiarize themselves with all submission requirements and ensure that their work adheres to the specified standards.
- Account Deactivation and Artwork Removal
You may deactivate your Nadine Gallery account at any time. However, once an artwork is sold, it must remain available for the buyer, and the transaction must be completed. Your artwork will remain on the website until sold, or until your account is deactivated. Artwork that is not sold must remain listed for sale until you decide to deactivate your account.
- No Responsibility for Artwork Loss or Damage
While Nadine Gallery will make every effort to ensure a smooth and secure sale and delivery process, we are not responsible for any loss, theft, or damage that occurs during the shipping process. Artists should ensure proper packaging and consider purchasing insurance for their artwork during shipment.
Policies
Collectors and buyers can cancel their order for original artwork within 2 days of payment processing, before shipment begins. For open edition prints, cancellation may not be possible once production starts. Final sale items, including limited editions and eGift cards, are not eligible for cancellation.
Cancellation Policy
Cancelling Original Orders
All collectors/buyers have the right to cancel their order of an Original artwork within 2 days of successful processing of payment, before starting the shipment process.
Cancelling Open Edition Print Orders
If you’ve placed an order for an open edition print, please be aware that production begins as soon as your payment is successfully processed. If you need to cancel your order, we may not be able to do so once production has started, and we also cannot make any changes to the order at that point.
If you wish to cancel shortly after making your purchase or if you accidentally placed the order, please reach out via our contact form, and we’ll let you know if we can accommodate your cancellation request.
Final Sale Items
Collections on sale, Limited Edition, Open Edition artworks, print orders, and eGift Cards are FINAL SALE and are not eligible for cancellation.